Shipping costs are not included in the product prices and are calculated automatically, they will be added to the amount of your order after validation of the delivery address. LAST Concept Shop uses 2 carriers depending on the geographic area of delivery. Exapaq or UPS These two suppliers allow the buyer to track the shipment of their order online until receipt. An email is automatically sent when the products are shipped, provided that the email address indicated in the registration form is correct. Upon receipt, the package is delivered to the customer against signature. Delivery times for DHL or UPS are 48h to 72h for mainland France and Monaco, and 3 to 8 days for Europe and the rest of the world. Depending on the order, an additional order preparation time is possible. At any time you can request a follow-up by e-mail to [email protected] Information concerning the tracking of packages can only be viewed for 30 days, so please contact us within that time if you have not received your order. For destinations with little international service, the times may be extended. It is specified that for all shipments, delivery times are from the day the order is sent by LAST Concept Shop, and do not include Saturdays, Sundays and public holidays. V1 Group declines all responsibility in the event of excessively long delivery times due to the means of transport. No reimbursement of delivery costs will be made in the event of delivery within a longer period than those indicated. Once the package has been sent by us, the sole responsible is the carrier.
Receipt of order :
Upon receipt of the order, the buyer must check the good condition of the goods. If the customer finds that the package or its contents have been damaged in any way whatsoever (package pierced, opened, or damaged, product missing, damaged or broken), he must refuse the package and note a reservation on the delivery slip. delivery. The customer must then formulate a reasoned complaint to the carrier within 48 hours of delivery and by registered letter with acknowledgment of receipt. The buyer is responsible for informing LAST Concept Shop of any reservations regarding the content of the delivery, on the day of receipt or no later than the first working day following receipt.